TURKISH LOCALIZATION & ONLINE MARKETING SPECIALIST
I've a varied background in localization, content management, online marketing. and front-end design. Having worked for Google as an Ads Quality Evaluator I can plan and optimize ad campaigns. With PayPal, I localized payment solutions related content. I was recently with Google again on a temp basis, this time working as a Market Specialist (Turkey) within the Consumer Operations team.
Account ManagerJan 2014 - Present
On-boarding, training, and management of marketing automation and SEM clients (both direct clients and agencies). Maintaining, logging and escalating all bespoke client requests. Assisting with new business pitch opportunities, weekly forecasting and reporting. Troubleshooting product and client issues in co-operation with on-site technical personnel. Collaborating with tech, operations, database, management, and client service teams to help develop new product offerings and 3rd party technology integrations. Localizing http://ignitionone.com/tr and the UI of IgnitionOne's Digital Marketing Suite.
Consumer Operations Associate (Turkish Market)Oct 2012 - Jun 2013
Identifying customer needs and working with Product Management and Engineers to translate customer insights into a better product experience (Chrome, Gmail, and Web Search). Managing and optimizing user feedback channels to identify market-specific trends. Compiling reports and sharing insights to drive product improvements. Providing support for users via help forums and creating help content for multiple consumer products.
Turkish Content SpecialistJan 2011 - Feb 2012
Localizing, adapting, and maintaining the Help Center content, and FAQs of the Turkish PayPal website. Also translating, editing and authoring templates used by various departments (CS, Fraud, Compliance, Risk Management, etc.) when responding to customer queries. Occasionally assisting with marketing content adaptation.
Ads Quality EvaluatorApr 2010 - Dec 2010
Improving the relevancy of ads placements (think contextual targeting) through linguistic evaluation and localization, and assisting with the implementation of ads policies.
Contracts AdministratorMay 2009 - Mar 2010
IBM / InfoPrint Solutions
Providing quotes and finalized versions of service and maintenance contracts for IBM/Ricoh/InfoPrint print solutions.
Sales AssistantSep 2008 - Mar 2009
After relocating to the UK in July of 2008, failing to secure a language related role I found myself working in retail. I worked a fairly awkward shift (15:00 - 23:30) at TopShop's flagship store on Oxford St. (London). I believe that this role served as a great introduction to the customer facing side of FMCG management.
Translator & EditorJun 2006 - Jun 2008
I served as an in-house translator & proofreader (EN2TR).
Translator & InterpreterJul 2005 - Apr 2006
TSK (Turkish Armed Forces)
Translated and edited military documentation (mostly NATO related).
Radio, TV & Film Studies - Faculty of Communication1999-2004
Eastern Mediterranean University
- Donnybrook, Dublin, Ireland
- Email: firstname.lastname@example.org
- Phone: +353851429669
- Skype: cem_s_simsek