DIGITAL MARKETING TECHNOLOGIST
I've a varied background in content management, online marketing, web analytics, and front-end development. Within the last 7 years I've worked for the likes of IBM, Google and PayPal.
Regional Web Content ManagerAug 2014 - Present
I manage a number of DuPont EMEA websites on the Adobe CQ/AEM platform, providing guidance and training to a distributed team of content authors. I also provide analytics insight via Adobe SiteCatalyst, and SEO reporting via Google Web Master Tools and other SEO tools.
Account ManagerJan 2014 - Jul 2014
On-boarding, training, and management of marketing automation and SEM clients (both direct clients and agencies). Maintaining, logging and escalating all bespoke client requests. Assisting with new business pitch opportunities, weekly forecasting and reporting. Troubleshooting product and client issues in co-operation with on-site technical personnel. Collaborating with tech, operations, database, management, and client service teams to help develop new product offerings and 3rd party technology integrations.
Consumer Operations Associate (Turkish Market)Oct 2012 - Jun 2013
Identifying customer needs and working with Product Management and Engineers to translate customer insights into a better product experience (Chrome, Gmail, and Web Search). Managing and optimizing user feedback channels to identify market-specific trends. Compiling reports and sharing insights to drive product improvements. Providing support for users via help forums and creating help content for multiple consumer products.
Turkish Content SpecialistJan 2011 - Feb 2012
Localizing, adapting, and maintaining the Help Center content, and FAQs of the Turkish PayPal website. Also translating, editing and authoring templates used by various departments (CS, Fraud, Compliance, Risk Management, etc.) when responding to customer queries. Occasionally assisting with marketing content adaptation.
Ads Quality EvaluatorApr 2010 - Dec 2010
Improving the relevancy of ads placements (think contextual targeting) through linguistic evaluation and localization, and assisting with the implementation of ads policies.
Contracts AdministratorMay 2009 - Mar 2010
IBM / InfoPrint Solutions
Providing quotes and finalized versions of service and maintenance contracts for IBM/Ricoh/InfoPrint print solutions.
Sales AssistantSep 2008 - Mar 2009
After relocating to the UK in July of 2008, failing to secure a language related role I found myself working in retail. I worked a fairly awkward shift (15:00 - 23:30) at TopShop's flagship store on Oxford St. (London). I believe that this role served as a great introduction to the customer facing side of FMCG management.
Translator & EditorJun 2006 - Jun 2008
I served as an in-house translator & proofreader (EN2TR).
Translator & InterpreterJul 2005 - Apr 2006
TSK (Turkish Armed Forces)
Translated and edited military documentation (mostly NATO related).
MSc in Information Technology2016-2017
Ongoing part-time MSc.
BA in Media Studies1999-2004
Eastern Mediterranean University